• Moderators, please send me a PM if you are unable to access mod permissions. Thanks, Habsy.

Couple of General Season Ticket Member questions

90% sure that you can print out your tickets through CAM whether you have paper or digital tickets. IIRC I did that several times.

I know for a fact that you can transfer them to another person through email. In which case send them to your alternate email account, print them, scan and sell.
 
Apparently the 'digital tickets cannot be printed' is new this season:

Hey Chris,

Paper tickets will be mailed out shortly after Labor Day. Vouchers and exchanges would be done at the box office or in person on a game night at PNC with paper tickets. Digital tickets will be pulled up on your smart phone and not able to be printed this year.

I’m sorry that printing tickets online/digital tickets is not an option. This is all new to me this offseason as well. Still getting used to it all.
Click to expand...

If you transfer your digital tickets to someone else via CAM, they are going to have to log into CAM (create a CAM account if they don't have it) and bring up the ticket QR code and get in that way. They won't have a way to print the actual barcoded ticket either.

This is all per my ticket rep (Brian Kapusta, who I know has been around for a while). Someone else may want to check in with their rep to see if they get the same explanation. At this point I'm still not 100% sure that no printing via CAM is a digital ticket change only or not (I'm hoping so). If that change is accurate that is a HUGE strike against digital tickets if you ever want to list your digital tickets on Stubhub (you basically can't do it). This completely turned me off to digital ticketing....I want my darn PDF or a physical ticket to do whatever I want with. I don't like having no option at all to get one of those if I have digital tickets this season.
 
One more thing on this. If you actually go to regular Ticketmaster.com and look at Canes resale tix that are out there already...the ONLY delivery option you get for those is Smartphone. No print at home, no email.
 
cmaleski2 said:
Apparently the 'digital tickets cannot be printed' is new this season:



If you transfer your digital tickets to someone else via CAM, they are going to have to log into CAM (create a CAM account if they don't have it) and bring up the ticket QR code and get in that way. They won't have a way to print the actual barcoded ticket either.

This is all per my ticket rep (Brian Kapusta, who I know has been around for a while). Someone else may want to check in with their rep to see if they get the same explanation. At this point I'm still not 100% sure that no printing via CAM is a digital ticket change only or not (I'm hoping so). If that change is accurate that is a HUGE strike against digital tickets if you ever want to list your digital tickets on Stubhub (you basically can't do it). This completely turned me off to digital ticketing....I want my darn PDF or a physical ticket to do whatever I want with. I don't like having no option at all to get one of those if I have digital tickets this season.
Click to expand...
Well. One more reason to stick with paper then.
 
Sounds like the Canes (or the NHL or Ticketmaster) need a little bit of coaching in customer scenario design (or design thinking). This is simply a fail.
 
If you are Ticketmaster this is pure brilliance. They don't have to mess around with barcodes on those digital tickets at all (they never get a barcode). They also make it just about impossible for someone to sell their season tickets via Stubhub, TicketLiquidator, etc. That leaves you with only one option.....Ticketmaster resale. I suppose that this could make it harder to defraud the ticket system (an argument I've heard before on full digital tickets).

I'm wondering how many people who had fully digital plans last year and were printing their tickets (either to use them or to give them to someone else or to sell them) know that they (or someone else) are going to be forced to show their phones or use their season ticket holder cards this season as their only option to actually use their tickets. For those already showing QR codes on their cells (or loading their tickets to their season ticket holder card), this doesn't change much. But those who were printing are going to be in for shock. I wonder if they will back off of that if enough people complain. I for one would be throwing a fit if I had digital tickets and found out late in the game that I would not be able to print them this season.
 
Last edited:
Yeah ... I'd be ticked to high heaven. We only did the digital tix in the first season they were offered and they had none of these restrictions. I rarely if ever re-sell my tickets but I often give them to others when I can't make a game. Since I generally shared my tickets with folks at my office, I routinely printed them out when I gave them away. It was easy ... I guess TOO easy.

There's no way I'd willingly sign up for such restrictions as the advantages of having digital tickets is minimal in the first place. As Boardwork notes, this is hardly consumer friendly and one would THINK that a franchise struggling to put butts in seats would want to be as consumer friendly as humanly possible. But then again, one would think a lot of things about the business practices of the Karmanos owned Canes that would be wrong.
 
As the long-time STH next to me used to constantly remind us whenever we complained:

"Remember, it's just a mom-and-pop organization."
 
Elsker said:
As the long-time STH next to me used to constantly remind us whenever we complained:

"Remember, it's just a mom-and-pop organization."
Click to expand...

No the heck it isn't. It may be run like one, but no Mom and Pop outfit has that kind of budget. Pete has always run this franchise like the fans are a minor but unavoidable nuisance.
 
For those non-season ticket holders who are purchasing individual game tickets via the Ticketmaster website, even for regular tickets (not resales), you have zero option for print-at-home or PDF. Your options are regular mailed hardcopy tickets or mobile phone (with a very clear statement that you will NOT be able to print your tickets). If you buy a resale, your only option is mobile phone (no print, no barcodes, no choice).

I'm now beginning to be concerned about even those of us with paper tickets. Will we actually be able to print tickets at home/get at a PDF to either email to someone or use to list tickets on StubHub or another similar site? Or are we going to be stuck with no options to print the tickets at all, leaving Ticketmaster resale as your only secondary market option and no way to share tickets other than handing over the fancy printed ticket or transferring via CAM (sticking the recipient with having to create a CAM account and entering the arena via smartphone)?

Also starting to get worried that even STM appreciation tickets and those 'extras' that we buy via CAM might not be printable. I see no options anywhere on CAM to print anything (which was not the case when I took advantage of special offers in past seasons). All they are currently saying is that they will not be mailed. They got rid of some text about how to print tickets that was on the home page since yesterday as well.

If you hated having to wait behind people who were getting phones and cards scanned and getting printouts of their seats, it appears that this is going to be taken to a whole new level this season. Not sure how people are listing Canes tickets on stubhub with electronic delivery already. At this point its not clear if there will be any method to get a PDF of any Canes tickets this season.

---edit---

I have my answer about stubhub....basically it appears the ticket brokers who buy tickets and resell them on the secondary market are putting this on their Stubhub listings:
Mobile Tickets: You will need to set up a separate account to access your tickets(instructions will be emailed). Please note you will need to use your smartphone to gain entry to your event.
Click to expand...

STill not 100% sure about paper season ticket holders, but it currently appears that if you want to sell your season tickets via stubhub, whether you are digital or paper, its going to take some work this season and ALL of those buyers are going to be setting up CAM accounts and showing QR codes on their smartphone (unless they are getting the actual fancy paper tickets mailed to them). If you sell tickets via Stubhub you are going to have to exchange an email with someone/something (not sure if you email stubhub and they email the buyer) via the ticket transfer process in CAM. If you have to do that right after you sell your tickets that really sucks because that means you can't upload your tickets and then leave it all to stubhub.

This sucks!!!!
 
Last edited:
cmaleski2 said:
For those non-season ticket holders who are purchasing individual game tickets via the Ticketmaster website, even for regular tickets (not resales), you have zero option for print-at-home or PDF. Your options are regular mailed hardcopy tickets or mobile phone (with a very clear statement that you will NOT be able to print your tickets). If you buy a resale, your only option is mobile phone (no print, no barcodes, no choice).
Click to expand...

I think that's Ticketmaster's doing and not the Canes. Over the last few weeks, I've bought tickets to a play at DPAC and a women's soccer game and in both cases, my options were to have the tickets mailed (for a fee) or mobile entry. So i had to download the Ticketmaster app on my phone.

What happens to people (and there are still some, my father for instance) who don't have a smart phone?
 
Right, I agree, I'm sure Ticketmaster is pulling these strings. And I think a lot of it is to push their resale business. You can do resales via stubhub it appears, however, you are going to have to do a CAM transfer of the tickets in your account to the buyer (or to stubhub? Not clear how that works). That buyer is going to have to set up a CAM account. To me that is inconvenient for both the buyer and the seller.

If that is the case, if I had to do an electronic resale of some of my season tickets for some reason, I wouldn't do it via stubhub, I would do it via CAM through Ticketmaster's resale process. No email addresses to worry about. No having to take an action when someone buys my resale tickets. Buyer still is stuck setting up a CAM account and using their smartphone, but at least I don't have to do anything other than list my tickets for sale via CAM.

I know some people who don't have smartphones as well. They are going to have no choice but to have physical paper tickets mailed to them for a fee. If they want to buy resale tickets? Unless the seller is a full season ticket holder selling via Stubhub who can UPS the tickets to the buyer, the non-smartphone user will never be able to purchase Canes secondary market tickets unless they have a buddy with a smartphone.

Smart move Ticketbastard....I hate you!!! Just wait until everyone realizes the impacts of these changes as far as reselling tickets on stubhub and when it takes forever to get in the door of the opener as everyone who purchased tickets online for the opener (including season ticket holders who bought extra seats), and those who bought their tickets via resales from anywhere are standing around waiting for their cell phones to be scanned and for printout of their tickets. Someone might want to give Don Waddell a heads up on the potential nightmare that is coming October 7th. I can't imagine its going to be pretty having this massive uptick in smartphone scans and ticket prints for a sellout.
 
Last edited:
My biggest fear is that my smartphone battery is almost out of juice (or runs out of juice) before I get to the door Then what? I've had my smartphone sudden run out a battery unexpectedly a number of times over the years.

Hate it.....and I suspect I won't be alone.
 
You must log in or register to reply here.
Back
Top